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The Case for Phone Etiquette: Why It's Time to Reclaim Manners in the Digital Age

Smartphones have drastically altered our habits, changing not just how we communicate, but how we exist. Our conversations are faster, colder, and more superficial, and our postures hunched over glowing screens paint a sad portrait of modern humanity.


Despite being an integral part of our lives for over thirty years, it seems we haven't quite mastered the art of blending technology with good manners. Think about those couples at dinner, silently staring at their phones instead of each other. Is it their fault for being tech-obsessed or ours for failing to adapt our etiquette to modern times?


Enter "netiquette," the digital counterpart to traditional manners. It’s not about abandoning our gadgets and reverting to pre-1994 norms. Instead, it's about respecting the boundaries between online and offline interactions. In places like gyms, libraries, yoga classes, and restaurants, phone usage can be more than a personal distraction; it can be downright disruptive.


Woman texting while walking

Take gyms, for example. Personal trainers often bemoan gym-goers who wander around, eyes glued to their screens, oblivious to the world and potential hazards around them. Then there are those who scroll through social media between sets, a practice that not only reduces physical performance but also compromises the gym experience for everyone. And let's not forget the influencers recording vlogs during peak hours, unintentionally capturing the sweaty grimaces of other patrons who would rather not be an unwilling part of their content. Yoga classes aren’t immune to this plague either. Checking WhatsApp during the final relaxation minutes can shatter the serene atmosphere, pulling everyone out of their meditative state. Surely, that meme can wait until after the session.


And what about voice messages? On WhatsApp, a staggering 7 billion voice messages are sent daily. While they are a miracle for chatterboxes on the go, they can be a nightmare for recipients forced to endure five-minute monologues. Etiquette expert Laura Pranzetti Lombardini suggests these messages should be under twenty seconds and reserved for urgent situations. Her advice hasn’t been well received, with comments like, "How do I send burps then?"


highlighting the resistance against even the simplest etiquette guidelines.

But there’s a grain of truth in the backlash against WhatsApp etiquette. The nuances of digital communication, like punctuation, response time, and emoji use, have turned text messages into a minefield of misunderstandings. Emojis, while intended to clarify, often complicate things further. As a researcher from the University of Warwick pointed out, emojis can make communication seem more direct but often end up muddling the message.


So, what’s the solution? Maybe it’s time to embrace the old-fashioned phone call. With clear vocal tones and immediate feedback, phone calls cut through the ambiguity of digital body language. They might just be the antidote to our current digital disarray.


In the end, advocating for phone etiquette isn't about resisting progress. It’s about recognizing that as our tools evolve, so must our manners. It’s a call to reclaim a bit of humanity in our hyper-connected world, ensuring that technology enhances rather than erodes our social interactions.

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